Pricing
All prices are shown in pound sterling (£). All prices are subject to change without prior notice. We check the website regularly to ensure that our pricing is correct. In the instance that our prices are displayed incorrectly, we will notify you of the error prior to dispatch of the goods and give you the opportunity to cancel your order should you wish.
 
Prices displayed are inclusive of VAT and excluding all delivery costs. VAT will be charged on orders to the UK and EU. VAT will be subtracted on orders outside the EU and to the Channel Islands.

Any price shown that is not in Sterling is only an indication of price. Actual prices charged may vary slightly due to conversion rates at time of purchase. We aim to keep our currency rates as "live" as possible, but there will always be a variance dependant on the credit card issuer used.

Payment Methods
We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (not secure), telephone, or post.

All credit / debit card transactions are subject to validation checks and authorisations by the card issuer. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.

Cards accepted by UK Swim Store Ltd are below and will be processed by NetBanx Payment Gate way.

 

UK Swim Store also accept cheques in pounds sterling. If paying by cheque please send your cheque to UK Swim Store, PO Box 7383, Milton Keynes, MK14 5WR
Payment must be received in full before an order can be dispatched.

Delivery
UK Swim Store aim to deliver all orders within 2-7 days (to UK addresses). If an item is going to take longer we will notify you immediately.

The standard method of shipment to a UK addresses is by Royal Mail First Class Recorded post, which requires a signature at the point of delivery.

A special delivery option is available for the next working day and can be selected on the checkout page. This postage option will only apply to orders placed Monday to Thursday before 2pm. Orders placed after 3pm will be dispatched the following working day. Orders placed on Friday before 2pm will be delivered Monday before 1pm. Orders placed on Friday after 3pm, or on Saturday and Sunday will be dispatched Monday for arrival Tuesday.

Postage and packaging is based on the weight of the item/s purchased and the shipping destination. For more information on P&P please click through to our help pages

We reserve the right to amend our mailing policy at any time.

Products
Products are sold singly unless otherwise stated. Every effort is made to ensure the colours on the site match as closely as possible the actual product. Due to technical limitations, some colours may vary.

Returns and Cancellation
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than eight working days after the day on which you receive the products. To cancel your order please follow the procedure set out in our Returns Policy.

UK Swim Store offers a no quibble returns policy. If you are in any way dissatisfied with the goods you have purchased, we will exchange them or give a full refund for the item, provided that you return the items to us undamaged, unworn and unwashed, with all the labels and hygiene strips intact, within 21 days from date of dispatch.

Postage and Packaging costs are not refundable if you return any products.

When posting the item for return please take them securely wrapped to your local Post Office and obtain a receipt to act as confirmation. Please allow up to 10 working days for your goods to be returned to us via the Royal Mail. Refunds, exchanges or replacements will be initiated once we have received and verified the returned item.

We endeavour to process your request as quickly as possible and will keep you informed of progress.

Please note that your right to return Products does NOT apply to Products which, fall into the following categories:

Goods made to your specification (for example individually embroidered or printed items)

Privacy Policy
UK Swim Store collects and stores data about customers to enable orders to be processed and to aid in giving good customer service. Such data will never be passed to anyone with out asking the customer first. Such data will be used by UK Swim Store for our own Marketing purposes including keeping customers informed of offers or information about www.ukswimstore.com

UK Swim Store will endeavour to hold accurate and up to date information about customers. If you find any inaccuracies about your personal information, please inform us and we will correct the data.

If you receive information from UK Swim Store and would prefer to have no further information please e-mail info@ukswimstore.com requesting to be taken off our mailing lists. Alternatively ring our customer service team on 0845 094 1377 to be removed. Please give all your customer details so that this can be done efficiently.