Shipping and Delivery Information

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices, (excluding VAT). We will ship your order shortly after we receive payment from you.

UKSS Delivery Review: "...Received my order yesterday, very efficient next day delivery. Thank you very much, I am absolutely delighted with the service." - Gilly Stirling

UK Delivery

Parcels in the UK will be shipped by the Royal Mail.

Please Note: For the Channel Islands, please select this as your country for delivery, and the VAT will be adjusted accordingly.

Royal Mail Services

We offer two types of delivery method by the Royal Mail, Standard First Class Recorded and Next Day delivery. Both require a signature and have a tracking number. Shipping charges are calculated on the basis of weight and the country the order is being delivered to.

If no one is in to sign for the parcel Royal Mail SHOULD leave a card detailing where and how to pick the parcel up from their local depot. Sometimes Royal Mail postman forget to leave a card. If a parcel is left at the depot for more than 7 days it will be returned back to the UK Swim Store Office.

Delivery Times - Standard First Class Recorded

We aim to dispatch orders as quickly as possible and if an item is in stock it will be dispatched within 1 working day. Orders placed before 2pm will be dispatched the same day. Our Standard UK postage is 1-2 days with the Royal Mail. If an item is not in stock we will contact you immediately and give you an estimated delivery date (which will be between 1-2 weeks).

If you wish to discuss stock availability please call us 0845 094 1377.

Delivery Times - Next (Working) Day

Orders placed before 2pm will arrive before 1pm the next working day. Saturday and Sunday are not classed as working days, therefore orders placed before 2pm on Friday will not be delivered till Monday, (excluding bank holidays). Our warehouse is closed at the weekend and for bank holidays, therefore orders placed after 2pm Friday will be dispatched Monday (excluding bank holiday Mondays) and will arrive Tuesday.

Missed Parcels and Signatures

Your parcel will require a signature at point of delivery and the Royal Mail should not leave the parcel if they do not obtain a signature. Please try to have your parcel sent to an address that you can receive deliveries at. If the Royal Mail are unable to deliver the parcel they will leave a red card. The customer can then ring for redelivery. Or the Royal Mail will hold the parcel at the local depot for 7 days (changing to 18 days in Jan 2011), for the customer to collect.

Non-UK Delivery

Deliveries outside of the UK will be sent by the International Service offered by the Royal Mail. We can send parcels to the following European and International countries.